Refund, Return & Replacement Policy

Effective Date: 20 September 2026

At AGISS®, we take reasonable care to ensure that the correct product is processed and dispatched according to the customer's order details.

Because many AGISS vehicle-cover products are selected according to the customer's vehicle make, model and variant, customers are requested to carefully verify their vehicle information before placing an order.

This policy explains when cancellation, return, replacement or refund may be available.

1. Order Cancellation

Before Dispatch

A customer may request cancellation of an order before the order has been processed for dispatch.

Cancellation requests should be sent as soon as possible to:

support@agiss.in

or through the customer support channel provided on the website.

If the cancellation request is received before processing/dispatch, AGISS will make reasonable efforts to cancel the order.

If payment has already been received and cancellation is accepted, the eligible refund will be processed through the applicable payment method.

After Processing / Dispatch

Once an order has entered production, preparation, packing or dispatch, cancellation may not be possible.

For customised, made-to-order or vehicle-specific products, cancellation after production/preparation has commenced may be restricted or subject to applicable charges.

If the product has already been dispatched, the customer may need to follow the applicable return/replacement process rather than treating the request as a simple cancellation.

2. Return / Replacement Window

AGISS accepts eligible return or replacement requests generally within 5 days from the date of delivery, subject to the conditions mentioned in this policy.

The issue should be reported to AGISS as soon as possible after delivery.

For visible damage, missing items, wrong product or serious packaging issues, customers are strongly advised to contact us within 48 hours of delivery.

Requests received after the applicable period may be rejected unless AGISS determines that an exception is appropriate or the claim is covered by applicable law.

3. Cases Eligible for Replacement

A product may be eligible for replacement where:

A. Wrong Product Delivered

The product delivered is materially different from the product ordered due to an error by AGISS.

B. Manufacturing Defect

The product has a genuine manufacturing defect that materially affects its intended use.

C. Material Damage Before / During Delivery

The product is received in a materially damaged condition and the issue can reasonably be established as a delivery/transit-related issue.

D. Missing Item

A component or item that was included in the confirmed order is missing from the package.

Each claim will be reviewed based on the available evidence.

4. Wrong Vehicle Model / Variant Selected by Customer

Customers are responsible for selecting the correct vehicle make, model and variant while placing an order.

If a customer orders a cover for the wrong vehicle model, variant or size, such issue will generally not be treated as a manufacturing defect.

Where AGISS agrees to provide a replacement, the customer may be required to bear applicable:

  • Return shipping charges;

  • Replacement shipping charges;

  • Handling charges;

  • Difference in product price, if applicable; and/or

  • Other reasonable costs associated with the replacement.

Replacement availability will depend on the product and circumstances.

5. Vehicle With Additional / Modified Fittings

Vehicle covers are designed around the applicable vehicle model.

Customers must disclose significant aftermarket modifications or additional fittings before ordering where these may affect fitment.

AGISS will generally not accept a return or replacement solely because a cover does not fit properly around an accessory or modification that was not disclosed before purchase.

Examples include:

  • Top box;

  • Side box;

  • Modified handlebar;

  • Crash guard;

  • Custom seat;

  • Additional luggage;

  • Modified mirrors;

  • Extended accessories; or

  • Other aftermarket modifications.

6. Custom / Made-to-Order Products

Products prepared or customised according to customer-selected vehicle details or specifications may not be eligible for return or cancellation for reasons such as change of mind, personal preference or incorrect customer selection.

However, this restriction does not affect legitimate claims relating to:

  • Manufacturing defects;

  • Wrong product supplied by AGISS; or

  • Other situations where a remedy is required under applicable law.

7. Change of Mind / Personal Preference

Returns or replacements are generally not accepted solely because the customer:

  • Changed their mind;

  • Does not like the colour;

  • Does not like the design;

  • Expected a different appearance;

  • Finds the product different from personal expectations;

  • Ordered the wrong model/variant;

  • No longer requires the product; or

  • Purchased the product by mistake.

Where an exception is approved by AGISS, applicable return, shipping or handling charges may be deducted or charged.

8. Colour Variation

Slight colour variation between website photographs and the actual product may occur due to:

  • Lighting;

  • Photography;

  • Camera settings;

  • Screen/display settings; and

  • Manufacturing/material variations.

Such minor variation will generally not qualify as a defect or replacement reason.

9. Fading Due to Sun / Weather Exposure

Vehicle covers are exposed to sunlight, UV radiation, rain, dust and other environmental conditions.

Gradual colour fading over time due to environmental exposure is considered normal wear and is not automatically considered a manufacturing defect.

AGISS does not guarantee that the original colour of a cover will remain unchanged throughout its entire service life.

10. Damage Due to Usage or External Factors

Replacement will generally not be available where damage is caused by:

  • Dog or animal bites;

  • Sharp objects;

  • Burning;

  • Fire;

  • Chemicals;

  • Improper washing;

  • Excessive rubbing;

  • Improper installation;

  • Improper storage;

  • Accident;

  • Vandalism;

  • Unauthorized modification;

  • Negligent use;

  • Normal wear and tear; or

  • Other external causes beyond manufacturing quality.

11. Washing / Cleaning

Customers should follow the product's recommended cleaning/care instructions.

Damage or colour fading caused by improper washing, harsh chemicals, bleach, abrasive cleaning or improper drying will generally not qualify for replacement.

12. Unboxing Video

For customer protection and claim verification, customers are strongly encouraged to record a continuous, unedited video while opening the package.

The video should clearly show:

  1. The sealed package;

  2. Shipping label;

  3. Opening of the package;

  4. Complete product;

  5. Any visible damage; and

  6. Any missing or incorrect item.

AGISS may request photographs and/or video evidence while investigating a claim.

An unboxing video may be particularly important for claims involving:

  • Transit damage;

  • Missing items;

  • Wrong product;

  • Packaging damage; or

  • Other delivery-related discrepancies.

Failure to provide an unboxing video does not automatically mean that every claim will be rejected; however, it may affect our ability to verify the claim.

13. How to Raise a Return / Replacement Request

Customers should contact AGISS at:

support@agiss.in

within the applicable return/replacement period.

Please provide:

  • Order number;

  • Customer name;

  • Registered mobile number;

  • Reason for the request;

  • Photographs of the product;

  • Photographs of the packaging;

  • Unboxing video, where available;

  • Vehicle make/model/variant;

  • Any other information requested by our support team.

Do not send the product back without receiving return instructions from AGISS.

14. Product Condition for Return

Where a return is approved, the product should generally be:

  • Unused or minimally handled for inspection;

  • In its original condition;

  • Properly packed;

  • Accompanied by original accessories;

  • Accompanied by invoice/order details where applicable; and

  • Free from customer-caused damage.

A product that has been extensively used, washed, altered, damaged or modified may not qualify for return/replacement.

15. Verification Process

After receiving a claim, AGISS may conduct:

Digital Verification

We may examine the photographs, videos and information submitted by the customer.

Physical Verification

Where required, the product may be inspected after it reaches our designated facility.

The final decision regarding eligibility may depend upon physical inspection and verification of the product.

Submission of photographs or videos does not by itself guarantee approval of a return, replacement or refund.

16. Return Shipping

Where the issue is confirmed to have resulted from an error by AGISS or a genuine eligible manufacturing defect, AGISS may arrange or reimburse applicable return logistics as appropriate.

Where the return/replacement is requested because of:

  • Wrong model selected by customer;

  • Wrong variant selected;

  • Change of mind;

  • Personal preference;

  • Incorrect information supplied by customer; or

  • Other customer-related reasons,

the customer may be responsible for applicable return/replacement shipping and handling costs.

17. Replacement Process

Where a replacement is approved:

  1. AGISS will provide the applicable return instructions.

  2. The product may need to be returned.

  3. The returned product may be inspected.

  4. Once eligibility is confirmed, replacement processing will begin.

  5. Replacement dispatch will depend on product availability.

A replacement may take additional time where the product needs to be prepared specifically for the customer's vehicle.

18. Refund Policy

If a refund is approved, the refund will generally be processed through the original payment method or another legally/permissibly appropriate method.

Refund processing time may depend on:

  • Payment gateway;

  • Bank;

  • Card issuer;

  • UPI provider;

  • Other payment provider; or

  • Internal processing requirements.

AGISS will initiate the eligible refund within a reasonable period after the refund has been approved and all required verification/return formalities have been completed.

The time taken for the amount to appear in the customer's bank/card/UPI account may be outside AGISS's direct control.

19. Deductions From Refund

Where permitted and applicable, reasonable deductions may be made for:

  • Return shipping;

  • Reverse logistics;

  • Forward shipping;

  • Handling charges;

  • Customisation/preparation charges;

  • Damage caused by the customer; or

  • Other applicable charges,

particularly where the return is requested for customer-related reasons.

No deduction will be made where prohibited by applicable law.

20. Failed / Lost / Delayed Delivery

If an order is delayed, lost or undelivered, customers should contact AGISS so that the matter can be investigated with the applicable logistics provider.

Depending on the circumstances, AGISS may:

  • Raise a courier investigation;

  • Arrange re-delivery where appropriate;

  • Replace the product; or

  • Process an eligible refund after the case is resolved.

Courier investigation timelines may vary.

Refunds relating to lost shipments may be processed after the applicable investigation or claim closure.

21. Incorrect or Incomplete Delivery Address

The customer is responsible for providing a complete and accurate delivery address and contact details.

If an order is returned because of:

  • Incorrect address;

  • Incomplete address;

  • Incorrect PIN code;

  • Customer unavailable;

  • Refusal to accept delivery; or

  • Repeated delivery failure,

additional shipping charges may apply for re-dispatch where permitted.

22. Refusal of Delivery

Customers are advised not to refuse delivery merely because they have changed their mind.

If a customer refuses delivery, the shipment may be returned to AGISS and additional logistics/cancellation implications may arise.

Any refund, if applicable, will be considered according to this policy and applicable law.

23. Non-Returnable Situations

A return/replacement may generally not be accepted where:

  • The product has been used beyond reasonable inspection;

  • The product has been washed;

  • The product has been modified;

  • The product has been damaged by the customer;

  • The product has been exposed to chemicals or fire;

  • The product has been damaged by animals;

  • The wrong vehicle model/variant was selected by the customer;

  • The issue is only a personal preference;

  • The issue is only a minor colour variation;

  • Normal wear and tear is claimed as a defect;

  • The product was customised according to customer specifications, except where otherwise required by applicable law; or

  • The applicable claim period has expired.

24. Consumer Rights

Nothing in this Refund, Return & Replacement Policy is intended to exclude, restrict or override any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.

Where applicable law provides a mandatory remedy, the applicable law shall prevail.

25. Policy Changes

AGISS may modify this policy from time to time to reflect changes in:

  • Products;

  • Business practices;

  • Logistics;

  • Payment methods;

  • Technology; or

  • Applicable law.

The latest version will be published on this page with the effective date.

26. Contact Us

For return, replacement, cancellation or refund queries:

A Global India Sales & Services
C2, 420-421, IInd Floor,
Resettlement Colony, Bhalswa Dairy,
Delhi – 110042, India

Email: support@agiss.in

Website: https://agiss.in/

AGISS® – Climate-tested vehicle protection engineered for Indian outdoor conditions.