Privacy Policy

Effective Date: 20 September 2026

This Privacy Policy explains how A Global India Sales & Services, operating under the brand AGISS® (“AGISS”, “we”, “us”, or “our”), collects, uses, stores and protects information when you visit or use https://agiss.in/ or purchase products from us.

We respect your privacy and take reasonable steps to protect the personal information entrusted to us.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Information You Provide

When you place an order, contact us, create an account, submit a form or communicate with us, we may collect:

  • Full name;

  • Mobile number;

  • Email address;

  • Billing address;

  • Shipping address;

  • City, State and PIN code;

  • Vehicle make/model/variant information;

  • Order details;

  • Customer support communications;

  • Information submitted through forms;

  • Information relating to returns/replacements;

  • Payment status and transaction-related information.

We do not intend to collect unnecessary personal information.

B. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method, the payment provider may process information such as:

  • Payment instrument details;

  • Transaction ID;

  • Payment status;

  • Bank/payment gateway information; and

  • Other information required to complete the transaction.

AGISS generally does not store complete debit/credit card details such as full card number or CVV on its own servers.

C. Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Approximate location information derived from technical data;

  • Pages visited;

  • Products viewed;

  • Date and time of visit;

  • Referring website;

  • Website interaction information; and

  • Cookies or similar technologies.

2. How We Use Your Information

We may use collected information for legitimate business purposes including:

  • Processing and delivering orders;

  • Confirming orders;

  • Providing customer support;

  • Handling returns, replacements and refunds;

  • Verifying transactions;

  • Preventing fraud and misuse;

  • Communicating order updates;

  • Sending shipping/tracking information;

  • Responding to enquiries;

  • Improving products and website functionality;

  • Understanding website usage;

  • Providing relevant offers and marketing communications where permitted;

  • Maintaining website security;

  • Complying with applicable legal requirements; and

  • Resolving disputes and protecting our legal rights.

3. Vehicle Information

Where required to process an order, AGISS may collect vehicle-related information such as:

  • Vehicle manufacturer;

  • Model;

  • Variant;

  • Model year;

  • Vehicle configuration; and

  • Other information necessary to identify the appropriate product.

Such information may be used to process, verify and fulfil your order.

4. Cookies

AGISS may use cookies and similar technologies to:

  • Keep the website functioning;

  • Remember preferences;

  • Understand website traffic;

  • Improve user experience;

  • Analyse website performance;

  • Support security; and

  • Where permitted, support advertising or marketing activities.

Some cookies may be essential for website operation.

You may be able to manage certain cookies through your browser or available website settings. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers where required to operate our business, including:

  • Payment gateways;

  • Courier and logistics companies;

  • Shipping/fulfilment providers;

  • Website hosting providers;

  • IT/service providers;

  • Analytics providers;

  • Communication providers;

  • Customer support service providers; and

  • Professional or legal advisers where necessary.

Such sharing will be limited to information reasonably necessary for the relevant purpose.

We do not sell your personal information as a commercial product.

6. Legal Disclosure

We may disclose personal information where reasonably necessary or legally required:

  • To comply with applicable laws;

  • In response to lawful government or regulatory requests;

  • To prevent fraud;

  • To investigate misuse of our website;

  • To protect our rights and property;

  • To protect customers or other persons; or

  • In connection with legal proceedings.

7. Marketing Communications

Where permitted by applicable law and based on the applicable consent/legal basis, we may communicate with you regarding:

  • New products;

  • Offers;

  • Discounts;

  • Product updates;

  • Promotions; or

  • Other AGISS-related information.

You may request to stop receiving promotional communications.

Transactional communications such as order confirmation, shipping updates, payment notifications, refund updates or important service communications may continue where necessary to fulfil your order or provide the requested service.

8. Data Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Order fulfilment;

  • Customer support;

  • Accounting and tax requirements;

  • Legal compliance;

  • Fraud prevention;

  • Dispute resolution; and

  • Protection of our legal rights.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites, payment pages, social media platforms or other external services.

Once you leave AGISS and access a third-party website, that website's own privacy policy and terms may apply.

AGISS is not responsible for the independent privacy practices of third-party websites.

11. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal data from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Obtain information regarding processing;

  • Request correction of inaccurate information;

  • Request deletion/erasure where applicable;

  • Withdraw consent where processing is based on consent;

  • Request cessation of certain communications;

  • Raise a privacy-related complaint; and

  • Exercise other rights available under applicable law.

Requests may be made by contacting us at:

support@agiss.in

We may need to verify your identity before processing certain requests.

13. Withdrawal of Consent

Where we process personal information based on consent, you may withdraw that consent subject to applicable law.

Withdrawal of consent will not affect processing that has already lawfully taken place before withdrawal.

Withdrawal may also affect our ability to provide certain services where the information is necessary for that service.

14. Data Breach

If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business;

  • Changes in technology;

  • Changes in legal requirements; or

  • Changes in how our services operate.

The latest version will be published on this page with the updated effective date.

16. Contact Us

For questions, requests or complaints relating to privacy or personal information:

A Global India Sales & Services
C2, 420-421, IInd Floor, Resettlement Colony,
Bhalswa Dairy, Delhi – 110042, India

Email: support@agiss.in

Website: https://agiss.in/

AGISS®