Shipping Policy

Effective Date: 20 September 2026

At AGISS®, operated by A Global India Sales & Services (“AGISS”, “we”, “us”, or “our”), we aim to ensure that your orders are processed, packed and delivered as smoothly as possible.

This Shipping Policy explains how orders are processed, dispatched and delivered when you purchase products through https://agiss.in/.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing and Dispatch

AGISS aims to process and dispatch orders within the timeframe indicated on the website or communicated to the customer at the time of ordering.

Order processing may include:

Order confirmation and payment verification.
Verification of customer and delivery details.
Verification of vehicle make, model and variant, where applicable.
Product preparation or customisation, where required.
Packing and dispatch through the applicable logistics partner.

Orders are normally processed after successful payment confirmation, unless Cash on Delivery (COD) or another payment method is specifically offered for the order.

For customised, vehicle-specific or made-to-order products, additional preparation time may be required before dispatch.

2. Estimated Delivery Timeline

Delivery timelines displayed on the website or communicated to customers are estimates and not guaranteed delivery commitments.

Actual delivery time may vary depending on:

Customer's delivery location.
Courier and logistics partner.
Product availability.
Order preparation requirements.
Weather conditions.
Public holidays.
Natural events or unforeseen circumstances.
Remote-area delivery restrictions.
Other operational or logistical factors.

AGISS will make reasonable efforts to dispatch orders within the indicated timeframe.

3. Shipping Charges

Applicable shipping charges, if any, will be communicated or displayed to the customer during the ordering process or before order confirmation.

Any additional shipping, reverse shipping, re-dispatch or handling charges arising from customer-related circumstances may be payable by the customer, where applicable and permitted by law.

4. Shipping Address and Contact Details

Customers are responsible for providing complete and accurate delivery information while placing an order.

Please ensure that the following details are correct:

Full name of the recipient.
Complete delivery address.
House number, street and locality.
City and State.
Correct PIN code.
Active mobile number.
Any additional delivery instructions, where required.

AGISS shall not be responsible for delivery failures or delays arising solely from incorrect or incomplete information provided by the customer.

If you need to correct your shipping address, please contact us as soon as possible before dispatch.

Once an order has been dispatched, address modification may not be possible.

5. Courier and Logistics Partners

AGISS may use third-party courier companies and logistics service providers to deliver customer orders.

The selection of the courier partner may depend on:

Delivery location.
Courier service availability.
PIN code serviceability.
Shipment size and weight.
Operational and logistical requirements.

Once an order is handed over to the logistics partner, the delivery process is subject to the courier's operational procedures and service conditions.

6. Order Tracking

Where tracking facilities are available, AGISS may share shipment tracking details with customers through the registered mobile number, email address or other available communication channels.

Customers may use the provided tracking information to check the shipment status.

Tracking updates may occasionally be delayed due to courier system updates or technical issues.

For assistance regarding shipment tracking, customers may contact us at support@agiss.in.

7. Delivery Delays

Although AGISS makes reasonable efforts to ensure timely delivery, certain circumstances may affect the estimated delivery schedule.

Delivery delays may occur due to:

Courier delays.
Adverse weather conditions.
Natural disasters or unforeseen events.
Public holidays.
Strikes or transportation disruptions.
Operational interruptions.
Incorrect or incomplete delivery addresses.
Customer unavailability.
Remote-area delivery limitations.
Government restrictions.
Other circumstances beyond AGISS's reasonable control.

AGISS shall not be responsible for delays caused solely by third-party logistics providers or circumstances beyond its reasonable control.

However, customers may contact our support team for assistance with delayed shipments.

8. Delivery Inspection and Unboxing Video

Customers are strongly advised to inspect the outer packaging at the time of delivery.

For better protection and verification of delivery-related claims, customers are encouraged to record a continuous, unedited unboxing video.

The video should clearly show:

The sealed parcel before opening.
The shipping label and order details.
The complete package opening process.
The complete product received.
Any visible damage, missing items or incorrect products.

AGISS may request photographs and/or an unboxing video while investigating claims relating to:

Transit damage.
Missing items.
Incorrect products.
Damaged packaging.
Other delivery-related discrepancies.

The absence of an unboxing video does not automatically determine the outcome of every claim. However, it may make verification of certain claims more difficult.

9. Damaged, Incorrect or Missing Products

If you receive a product that is damaged, incorrect or incomplete, please contact AGISS as soon as possible.

For visible damage, missing items, incorrect products or serious packaging issues, customers are strongly advised to report the issue within 48 hours of delivery.

Please provide the following information:

Order number.
Customer name.
Registered mobile number.
Description of the issue.
Photographs of the package.
Photographs of the received product.
Unboxing video, where available.

Each complaint will be reviewed based on the available information and verification.

Eligible cases will be handled according to our Refund, Return & Replacement Policy.

10. Failed or Undelivered Shipments

In certain circumstances, a shipment may not be delivered successfully.

Possible reasons include:

Customer unavailable at the delivery address.
Incorrect or incomplete address.
Incorrect PIN code.
Customer refusing to accept delivery.
Repeated unsuccessful delivery attempts.
Courier operational issues.
Delivery restrictions in certain locations.

If an order is marked as undelivered, returned or unsuccessful, customers should contact AGISS for assistance.

Depending on the circumstances, AGISS may:

Coordinate with the courier for further investigation.
Request re-delivery where possible.
Arrange re-dispatch where appropriate.
Process an eligible refund after investigation and applicable formalities.

Additional shipping charges may apply for re-dispatch in eligible circumstances, where permitted.

11. Lost or Delayed Shipments

If your order appears to be lost or has not been delivered within the expected timeframe, please contact our support team.

AGISS may initiate an investigation with the applicable courier or logistics partner.

Depending on the investigation outcome, AGISS may:

Raise a courier investigation.
Request shipment status verification.
Arrange re-delivery where appropriate.
Replace the product where applicable.
Process an eligible refund after the investigation or claim closure.

Courier investigation timelines may vary depending on the logistics provider and circumstances.

Refunds relating to lost shipments may be processed after the applicable investigation or claim closure.

12. Incorrect Address or Customer Unavailability

The customer is responsible for providing accurate delivery details and remaining available to receive the shipment.

If a shipment is returned due to:

Incorrect delivery address.
Incomplete address.
Incorrect PIN code.
Customer unavailability.
Refusal to accept delivery.
Repeated delivery failure.

Additional shipping or re-dispatch charges may apply where permitted.

AGISS may arrange re-dispatch after confirmation of the correct delivery details and payment of applicable charges, where required.

13. Refusal of Delivery

Customers are advised not to refuse delivery solely because they have changed their mind or no longer require the product.

If a customer refuses delivery, the shipment may be returned to AGISS and additional logistics or cancellation implications may arise.

Any refund, if applicable, will be considered according to our Refund, Return & Replacement Policy and applicable law.

14. Shipping and Customised Products

Certain AGISS products may be prepared, configured or supplied according to customer-selected vehicle make, model, variant or specifications.

Such products may require additional preparation time before dispatch.

Once production, preparation or dispatch has commenced, cancellation may not be possible or may be subject to applicable charges.

Customers are advised to carefully verify their vehicle information before placing an order.

15. Shipping-Related Returns and Replacements

Shipping-related complaints, including transit damage, incorrect products, missing items or lost shipments, will be reviewed according to the circumstances of each case.

Where an issue is confirmed to have resulted from an error by AGISS or a genuine eligible manufacturing defect, AGISS may arrange or reimburse applicable return logistics as appropriate.

Where a return or replacement is requested because of incorrect customer selection, change of mind or other customer-related reasons, applicable return shipping, reverse logistics, forward shipping or handling charges may be payable by the customer.

For complete details, please refer to our Refund, Return & Replacement Policy.

16. Circumstances Beyond Our Control

AGISS shall not be liable for shipping delays or delivery interruptions caused by circumstances beyond its reasonable control, including:

Natural disasters.
Extreme weather conditions.
Government restrictions.
Strikes or transportation disruptions.
Epidemics or public emergencies.
Courier service interruptions.
Internet or technical failures.
Other unforeseen logistical circumstances.

We will make reasonable efforts to assist customers in resolving shipping-related issues wherever possible.

17. Policy Changes

AGISS reserves the right to update or modify this Shipping Policy from time to time to reflect changes in:

Business operations.
Shipping and logistics arrangements.
Courier services.
Product preparation processes.
Technology.
Applicable legal requirements.

The updated policy will be published on this page along with the revised effective date.

Customers are encouraged to review this page periodically.

18. Contact Us

For questions, complaints or assistance regarding shipping, delivery, tracking or undelivered orders, please contact us:

A Global India Sales & Services

C2, 420-421, IInd Floor,
Resettlement Colony, Bhalswa Dairy,
Delhi – 110042, India

Email: support@agiss.in

Website: https://agiss.in/

AGISS® – Climate-tested vehicle protection engineered for Indian outdoor conditions.